Phone conversation with customer...
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customer: $APPNAME doesn't work
me: whats the error?
customer: i dont know. i closed it.
me: can you reproduce it?
customer: $APPNAME was unable to locate $EXTERNALCOMPONENT.
me: did you install $EXTERNALCOMPONENT?
customer: i didn't know i had to
me: it was mentioned in the README file
customer: wheres that?
me: it was displayed at the end of the installer
customer: oh. i usually just close those things